Northern California Door & Window Services
You're buying more than just a window or door. You're getting the experience and service of local Pella Doors & Windows of Northern California professionals committed to your satisfaction. We’ll do everything we can to make working with us easy and flexible.
For help with finding your Pella serial number, click here.
Get best-in-class support from Pella. Look up serial numbers, learn more about service visits, register your products, look for replacement parts and more.
Visit the Pella Support Center.
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The Pella Care Guarantee is available exclusively for replacement customers who purchase and install Pella products through their local Pella Doors & Windows showroom. The Pella Care Guarantee is not available through other retail stores. Pella Certified Installation is just as important as your windows and doors. That’s why we do more than just protect your new products – we also cover the installation. Your Pella project is backed by our Pella Care Guarantee – our package of product warranties and installation warranty and service agreement that cover your products and their installation – including labor – for up to 10 years. Learn more about our Pella Care Guarantee.
For our customers who have purchased windows and doors through one of our showrooms and had them installed by one of our Pella team members, you get the confidence of a replacement job done right The Pella Promise.
Are you looking for Pella parts?
Virtually any part of your Pella product can be replaced. Click here for help tracking down the parts you're looking for.
View Pella® warranties and maintenance tips for troubleshooting.
Common Questions
What information should I have before calling a service coordinator?
There are three things that help us diagnose an issue:
- Please locate the serial number and/or the glass etching on your Pella product.
- Have your purchase order number handy. You can find this on your original paperwork.
- It helps if you know the age of your product. Pella has been around since the 1920s and there are many different vintages of Pella products.
What information do I need to order a size related product (i.e. screens, sashes, glass, weather stripping, selective hardware, shades or blinds)?
Please measure the visible glass of your window or door. You will need to measure from glass edge to glass edge to get the width and height. Please do not include any wood or metal in this measurement.
Do you service Viking products?
No, we do not. For Viking parts please call 800-722-6030
I'm having trouble describing the part I need. What can I do?
To help a service coordinator diagnose the part you need the best way is to email us pictures at Service@PellaNorCal.com. Make sure you include your name, address, and your 5 digit reference number if you have been assigned one.